In the rare occasion one or more of your product(s) arrives damaged, please send detailed, clearly visible photos of the damage including images of the packaging to bbsdrivebys@bowensmith.com. In cases where one or more product(s) is materially damaged, BBS Drivebys may elect to restore or replace the damaged product(s) in BBS Drivebys sole discretion following a review of the photos submitted (“Damage Review”). If requesting a Damage Review, you expressly acknowledge and agree to the following

1) Photos of damaged areas of product(s). Must be clearly visible and submitted in .jpeg or .png format.

2) Photos of damage must be received by BBS Drivebys no fewer than fourty-eight (48) hours following the indicated delivery date of the applicable order by the shipping provider responsible for delivering the order.

3) Photos of the damage must have been taken immediately following receipt of the product(s), and the product(s) must not have been hung, placed or otherwise installed prior to photos of the damage being taken.

4) A Damage Review requires a minimum of twenty (20) business days to complete, and BBS Drivebys may elect to replace or repair the damaged product in its sole discretion.

5) The delivery of a replacement product, if any, will be subject to then existing manufacturing capacity, inventory, availability and shipping timing, and you may be responsible for payment of return shipping in the event that BBS Drivebys elects to repair or replace the product(s).